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UK CPD Certificate
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Professional Certificate in Introductory Guide to Customer Complaints Resolution in USA 2022
Professional Certificate Courses
These are short online certificate courses designed to help you develop professionally and achieve your career goals, while you earn a professional certificate which qualifies you for the appropriate continuous professional development (CPD).
The course introduces the learner to concepts and methods to understand and responds to complaints based on the type of customer, situation and best approach for the successful resolution of the complaint.
After the successful completion of the course, you will be able to understand the following,
- Customer Complaint
- Why Organisations Love Complaints
- The Dissatisfied Customer
- Types and level Of Complainers
- Solution Strategy for the Levels of Complainers
- Characteristics of Challenging Customers
- Complaint Handling Process
- Tips for dealing with Angry People
Introductory Guide to Customer Complaints Resolution
Self-paced pre-recorded learning content on this topic.
QUIZ - Introductory guide to Customer Complaints resolution
Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct.
There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course.
The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in the respective field. We recommend this certificate for the following audience.
- CEO, Director, Manager, Supervisor
- Marketing Manager
- Services Manager
- Brand Manager
- Customer experience Manager
- Hospitality Roles
- Customer Service Roles
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